SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as The View. The cloud part is fluffy, and it is well fixed.
Thank you store for the fast shipment!
Very beautiful and good quality mouse mat Has one of the very beautiful and very perspectivel cat Good quality material
Perfect Article, like on the photo. It makes me so good on my desk, and the comfort it provides with the use of mouse.
A good mat, neatly squishy all lines, do not slip. I'm thinking of working out for a child.
I haven't received the product, asked for refund lets see.
A Good product not that bad quality
Excellent mousepad, very cute. the color and design It's super big. A very good purchase, The colors are Vivid and striking
All right can safely buy from this store
The product were like the description
Arrived earlier than planned, very well packaged, the measurements correspond to what was reported. Good purchase.
I loved it, the measurements are exact and it is a good material. Equal to the photo. Arrived ahead of schedule
Very good quality, I love it, it is as it is in the photos
The cat is pretty, Fluffy and good.
OK, as described
The product arrived in very good condition well packed looks very nice on the desktop and the Mouse slides very well on it
Price to quality. Bdb
Good material, beautiful and good size.
It arrived quite quickly, but it measures the space well before buying, because it was a bit too big for me, it is very nice and it arrived in excellent condition.
A normal mat for my own money, I was worried that it would be crumpled, but everything is fine
Very good desk pad.
A majestic mat, stick with your hands not so much, otherwise on the Sandel, seeping foggly against the edges, not chasing your tsyna
As described, fits great, feel is good. image on mouse pad seems also great. delivery was fast. no issues
It is very nice, it is soft and the mouse works very well
Fast shipping. Item exactly as described. Excellent seller.
A good desk mat!!!
My mouse works very well on this mat