SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came well, the local delivery man took a while in the delivery but finally arrived. Quality is very good, I would buy it again if necessary.
It is easy to mount, but the back and forth is weak, so the action cam keep going up or down
A good quality rubber. has 2 sizes so will fit most poles. smooth rotation. not hard to turn so it is very easy to adjust.
I bought it cheaply. very nice.
I'm very happy with it. I had a permanent one for this. and had to keep unscrewing the camera to be able to take it with me. and this is much easier faster. I use it for my Gopro Hero 10. I don't know if it is wise to put the Insta 360 x 4 on it? I will definitely order another one, super happy
Nice mount but the delivery took almost 18 days
Very good product, very good material and good brand, it is such which is advertised, it will serve me a lot to do motorcycle shots, I appreciate the fast shipping.
It's a great device to use in a lot of situations.. a must have GoPro accessory
Great quality product... I really liked... I haven't used yet but great.
Product received as informed. Very good.
Good quality of the material, but the tax of love is expensive. I don't think it's worth it.
This mount is brilliant. Very simple to assemble. It is suitable for installation on various components, not only for the bike.
The product is good, fixed well, and rotate the camera without changing places
Easy and quick to attach, convenient!
Practical and multifunctional for dif surfaces basic use for recording
cool mount, has worked well with a backpack straps as well as a trekking pole. lots of uses
It arrived super fast in Lima, Peru in almost 11 days. Inside a package, everything satisfied but the gibe does not look so resistant, it would have to be used carefully, it fulfills its function.
FANTASTIC ACCESSORY LOVED IT!
I have not yet tested using effectively, but visually and on the product's test it is very quality, a strong silicone and seems to be very durable, with the camera hitches very firm and without slack. I very much approve, I'm glad I bought two.
Very high quality product! The product itself I recommend! I have already made several purchases here on the platform, it takes about 15 days just to get to me!
Very good, but it fell into the inspection and I had to pay practically the same price of the product to be released.
Great tool to leave the fixed GoPro in one point quickly. Works cool
Very good result, speed of delivery and accuracy in the description recommend buying from this store
Arrived faster than planned. I'm looking forward to using it because it's a high quality product. thank you very much.
Good material. I recommend
Good quality, very flexible rubber, very fast shipping
Good Product. Good Price. Fast delivery.
The quality is strangely AMAZING !! super recommended! From brazil here
It was OK to use!
Thank you very much for the fast delivery. The product is quite satisfied.
All right. Received it before the mentioned time. thank you.
Firm while riding, very nice product.
Shipping fast and good quality mount!!!