SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A Good waterproof case for my GoPro
Well received. I have not tested yet but good packaging!
Tested at sea. Filters are very useful for snorkeling both clear and blue and greenish waters. The case works properly
The delivery took about 10 days. It's really okay for the price. I bought a high price waterproof case with a great deal, it is waterproof and well combined. You can buy a Yorker for the go-pro case.
Well made waterproof case. thank you for the fast shipping.
A Very good waterproof case for snorkeling and other water activities.
Arrived in very good condition, I really liked the truth I recommend the seller, it is reliable.
Perfect Custody for Hero 12. The handle, too. The lenses are to be tested, at the moment I am not satisfied with underwater shooting
I like this product. Very good quality. I have test on the cold river with the GoPro hero 12 and the water not passed inside. I will recommend with 5 stars this cover. Is really water proof. Thanks to the seller.
Good quality case, but the delivery took a bit long.
To see in time. Not yet tested
Product arrived without problems, it is equal to the purchase photo! Recommended 100%!
Well packed and good delivery I haven't used it yet, but it looks sturdy.
A good quality. seller sent it fast.
Great came to me in a very good condition. nice packaging.
Visited the bathroom, sealed case, now it is possible with a camera
For now, I tried everything in a nice bucket of water, not water, I will try it at sea in the future.
Remains plus to do a test in an aquatic environment in order to tester the waterproof and see if the camera will not take water
Fits my GoPro 11 very well. The buttons work perfectly and the closure really looks watertight (I haven't tried underwater yet). The shipment arrived a few days ahead of schedule and came very well packed. I recommend I treat the item with the seller
Black plastic part is not very good quality can be made better quality. no problem I will use and see. Thanks
Super quality case. loved it thank you.
Arrived pretty fast. I have expected it to be lower quality, but I'm genuinely surprised. Very good quality for it's price!
Excellent product definitely recommend buying it...
It’s better than my expectation
Floating stick was a little narrow to fit the plastic camera protector so had to widen it a little, all the rest seems great, will update when dive to tell if survived.
The touchscreen won't work inside the case. it's a very good case, perfect fit and well built. Tested under water in bathtub, it's fully sealed.
Works perfectly, thank you store.
Excellent Product everything arrived very quickly
Very good product, fits perfectly to the GoPro camara
It looks very good! Super happy. I give you a 10/10
Boxing is good. Tested in water without a camera, it seems to hold. Transparency is good. The delivery is fast. Recommend
Product meets the written specifications. Delivery in very good time, even the savior, Central American.
All top, fast delivery good quality
Well received and fast. Thanks to the effective seller *****
Cool, it comes with accessory to put it straight to gopro stand, the case goes great, the stand we will test
Well received. Case tested under the tap and without the camera. The case does not leak.