SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in a month, the sensor on and off, it doesn't respond well, but it shines well
A great lamp, sensor function is awesome, you don't have to look for switch.
A Great product and accurate as stated in the description, I was impressed with the power of lighting, and the speed of shipping, thanks to the store!
Perfect, it is turned on in 2 cob mode at hours and has not yet discharged.
At first sight it is A very good quality head flashlight. It has 2 light modes in each “focus” and then the motion detection function that activates or disables each lighting mode. The truth is that for the little it costs in my opinion it is a very good purchase. Thank you.
Fast delivery, multiple light modes, lightweight, convenient, store's advice, thank you!
Very good, with adjustable strap and a very powerful light on both lamps and with two intensity modes and also brings the cable to charge the battery, for me, it's perfect.
Super! Speed delivery! Excellent quality and strong light! I am satisfied!
12 days delivery. Everything as described. The lantern came loaded. Everything is functioning. Thank you!
The product came in 28 days. quality is good ALHAMDULILLAH. product is as described. comfortable to wear. doesn't heat much due to silicone protection. wave or infrared function works fine. came with a box and user manual. product came unharmed. both product and store recommended.
A Very good flashlight, it lights quite well for its price, the battery lasts 2hrs and its proximity sensor to the touch is incredible, serves for when I have dirty hands and thus turn off the flashlight without pressing the button.
I loved it. super good recommended, and it arrived super fast!
Gives a very good and powerful light, the infrared works very well. While holding down, the strobe flash is activated, but it is not the SOS signal.
Excellent lighting, very small and practical. I will buy more to give to my family (always necessary for walks) Super recommended
Good price very useful just have with time at the level of autonomy… know one thing it is physically identical as they present I am really stunned there are influencers that he sell it at a high price so that it is given! So go for it.
All as in the picture and description, work well, thanks.
I am not happy. the product came but the sensor is not working!!!
A Very good product. I am satisfied, it shines extremely well. I recommend.
Very fast shipping, Polished product worthy of recommendation. worth buying from this store.
Very satisfied with the purchase, product is the same as description. arrived in perfect condition and fulfills the specified functions