SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, only took 10 days. They are heard super well I still don't know exactly the length of the charge but they are perfect for the price they have. They bring a couple of spare gummies. Very happy with the purchase
I have only had them for a few days. So far these have worked well. They have okay sound quality. They do not have a lot of basses and sound slightly tinny. For the price, the sound is surprisingly good though. If your expectations are set appropriately to the price you will be very happy with the purchase.
Wireless Bluetooth headset, touch light Mini headset high quality they work.
The audio is amazing! pretty portable and a great size. exactly like the photo. pretty good noise canceling and an air battery life. I would definitely recommend it! 10/10
Decent sound, and they fit into my ears well but any large movements could cause them to fall out. this product is good for what you pay.
For the price is very good, something complicated at first because of the touch, but then everything is fine. The battery is more or less.
They actually work really well! I was surprised because feel comfortable and don't sound awful. The sound quality was actually okay. Not sure how good the battery is, but the buds do work properly!
They won't stay paired with my phone but awesome price and magnetic to the charger
Paired easily with my phone. The sound is clear. The fidelity is good, I had to lower the volume on my phone. It came with a spare set of ear pads that are the same size. Charges quickly, I don't know how long it will last on a change.
Needs to plug into the charger to power on every time you want to turn it on to use. Other than having to do that EVERY time.
The quality looks good it plays louder than my earpods just tested the battery quality and just received it
Very good I like them very much They hear cool
So far the product works well It arrived on time!
I’m happy with my purchase they work much better than I expected
The sound is great, but it doesn't charge with the smaller ear tips on.
Arrived very fast, and easy to use, the material is somewhat light and somewhat fragile, but well for the cost
Look just as they are described. Have not tried them yet. Bought them to give as Christmas presents.
I didn’t expect them to be working because I bought them for less than Nothing but it works
Extremely surprised by how good they are, great sound quality. Would definitely buy it again.
These headphones are great!! I would recommend them but there are a few things you should know. They don’t charge with the case, they charge by a micro cord (that they supplied) and I have to put them on charge when I’m done or go into my phone's settings and “forget the device” on Bluetooth because they won’t disconnect otherwise. They don’t have a lid either but they are magnetic so that’s not a huge deal! With all that being said, they work well for calls and listening to music, Siri works too! You get the charger cord, and a change of ear plug size because the ones on it were too big for my ears so the change made them comfortable.