SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good mouse pad. Would buy again.
super cute, works well with my work mouse.
fantastic quality, love it
Very cute mousepad
Excellent quality and very detailed as the picture shows
The mousepad is very beautiful and in 8 days the product arrived. Very happy with the attention
The background is more gray than white or beige, but it is a beautiful mouse pad
The mat is the same as shown in the sellers photo. The design is very accurate to the OG photo and the quality is very good. Perfect product for a very reasonable price.
Good Color. small, and arrived in 12 days
The color was a bit duller than I expected but it’s still beautiful, smooth, and functional. I like it a lot.
Very beautiful and pleasant to the touch of the mat, quality material, especially for your money! In general very good product, I advise everyone!
Bear to slide garnishes, priming for a dot-tick, I definitely recommend
Beautiful mousepad. optimally suited as a gift. Quality is fine for the price. gladly again
Arrived in no time, about 5 days. Corresponds to the description, cute and functional. Has good grip
The mouse pad looks amazing and has a good feel to it. so far it's amazing.
I like my mouse mat, the color is as described by the seller. The back is like a fabric. Adheres well. Thank you... to the seller.
Perfect, ideal size and taste touch
I liked the mat, cool.
Very good, the fabric of it is great, for the price it is a doidera to pick up such a good quality item for this price
Great quality and such nice add on to the office. Recommended
very good mouse pad. excellent quality. love the design. super guarantee.
I loved it very much, just like the photo, very beautiful and cute, a great quality.
cute cat design loved it
Super quality. Arrived 3 days earlier
Very nice mouse pad, I love it
Beautiful mat, just what I ordered and perfect size to work comfortably, very fast and friendly shipping
The color of the background is more like gray than the Ivery, but it is cute
Great mouse pad, material looks good, it is malleable and the print is beautiful
Cute. As the photo
The second I buy, I love it! On the other hand it was not very well packed and it happened folded on one edge, I hope that by leaving it under a stack of books I will succeed to appliate it
Very nice quality perfect for my mouse!
Very cuddly, I liked it a lot. But I believe that in time the image of the cat will come out.
Good material I liked the quality...
It arrived fast, it's a bit darker than in the picture, but it's still very nice
Fulfills what you promise. Are aesthetically legal. Mt fast shipping!!!!!
Good size and beautiful design. I recommend it.
so cute!! fast shipping and the quality is also good.
They did not take long to arrive, they really are very beautiful and of quality, just like the image, I recommend it.