SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, It arrives earlier than expected, it is a nice gift for someone fan
It is perfect, excellent packaging, and product as advertised, I loved it.
Very good product for the price you have to decorate is perfect very good details works perfectly. I recommend it.
Perfect Better than what I expected I will recommend Ultra fast delivery in France
Thank you very much item as described. seller as good communication skills. shipping was super fast. would highly recommend this seller. no damage to box for a change. good job guys. Erick
Very good product. Perfectly meets the description on the site Excellent tracking and service.
The price is bit high but is worth every penny. Top Notch.
Oh, this is so beautiful! Thanks to other buyer for telling us how it worked, quite simple, just plugged it and touch the case or clamp the palms. Will be a perfect surprise, for sure
Although simple to assemble and use an instruction manual with technical data would not have failed.
Very well done, of great material, in addition to being very beautiful! Comes very well packed, no risks of breakdowns on the way, recommend!
I love it but it is not metal it's still so good
Do not put the stickers covering the message to the box please, otherwise everything perfect, need to try it.
The illusion is perfect! My son is happy with his gift!!!
Arrived in less than 20 days, well packed and working!
The parcel arrived pretty quickly. Packed well. But!!! I ordered the Mk-1 model, and the Mk-2 came... Also recalls the power cable, does not work correctly. Otherwise, all whole, looks good. But for that kind of money, one could be more responsible. Thank you
Amazing product. Everything is perfect, delivering as well. I can recommend this seller.