SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, I recommend it quite the truth because it is easy to transport and it is resistant the truth that I recommend it
The material is plastic, all your pieces come in a box. Very easy to assemble and very practical :)
I only paid some dollars for this so honestly, I can't be mad. It's easy to put together, a child could do it. One of the pegs came cracked though but its nothing some tape can't fix. All in all, I love it.
It's a bit flimsy, I mean, it's not that hard, but it's worth it, I get there fast. Much earlier than expected, super good.
For the value is consistent, good cost benefit, but the trays are not the same as the ad images,
Very good price. And there are plenty of things. Rides very well
Cute detail, taller than I thought it would be and is easy to build.
Such as description, fast shipping. Easy and fast Montage, spacious and stable. I recommend the seller.
bigger than we thought, quality not the best but worth the money
All well packed, It arrived in Madrid in a week. The quality is not optimal but it is a large piece of furniture. I don't recommend putting a lot of weight on it
Pretty unstable and came with a crack in one of the bins but not bad for price it’s a lil less white then the picture but that’s okay
All parts are plastic feels kind of flimsy and the wheels don’t really work. Otherwise it gets the job done
It is wonderful, I have put it in the living room so that the children read and keep in mind the books not that they are accumulating dust on a shelf, also some game
Looks just like the image, I prefer the black one over the white. Just because it fits better in my home. It’s so easy to build like idk why but I enjoyed making it, quick and easy.
This super nice of very good size the very easy to see it fast brings its CTS for the price this super cool
Very well, it fulfills its function, a little fragile but good
It's great! For the price I was very surprised, it is big and super practical to assemble!
It is the second time I ask and the truth is I am totally happy and satisfied. Thank you very much.