SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweet one, really liked the atmosphere after installation!
Perfect for gaming bedroom looks awesome
Very beautiful, perfect light, you have to be patient in assembling it
Easy to assemble and looks amazing! I’ll definitely be buying more in the future :)
Very very very very happy, package arrived in Mozambique in record time and was very well protected Thank you store, super recommend the store and the material I am very happy.
The shipping was too late but the product is good
It's so nice and I like it.
Cheap price. Good performance. good!!
Working Well with the app and with remote There is a noise of זימזום Light Night switched transformer and its auxiliary.
Very good product. At the start, I had a little bit of trouble getting it together but It ended up how I wanted! The only things I would change would have a flex connector like the nano leaf lights so you can put them on two walls. It would also be great if you could use Spotify in the app to play your own music. Not disappointed and happy with my purchase!
I am very satisfied and recommend to the store I get all the products as described Thank you total from Peru.
Fast Shiping! Good service.
It’s a really neat lighting system that’s easy to assemble. The colors are bright in a well-lit room and are also dimmable. There are different programs you can use to cycle through the colors.
Very good product, love it
Beautiful like the picture but just a small size, was expecting the size bit bigger!
Arrived very fast and very well packed the store is awesome, just buy more than 12!
All perfect, quality, and store highly recommended
These lights are super cool! The lamp needs to be installed according to the arrow instructions, and it is very simple to read the manual. They can change various colors through software, I will buy more expanding lights to set up my desktop light groups.