SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly, I like the choice of train fireplace diffuser is a very realistic effect and if you apply oil of a good fragrance after a few minutes you will notice the smell in the room
Very nice item and works very well, I recommend it
I loved it. good humidifier.
The best purchase I 've ever made!! As it shows the videos and photos. And it has several modes for the steam to come out in different ways!!
Came super fast. Is larger than it seems, as is the description. I haven't tried it because it's a gift
Very nice but loses water .....
I bought to give as a gift and the packaging arrived without protection, crumpled box. The item is very beautiful
Compliant item, delivery in 13 days and not 6 days, the LED light inside is too low Good diffuser
Honest seller. Sent all right congratulations.
Not Bad, Nice humidification!!!
Arrived fast and met my expectations
This product was a gift and the truth was they were fascinated has A very good quality, maybe it would be good if it came more detailed but it is perfect it works very well, maybe having added a little sound or train would be perfect but the product itself is very nice
will order again product came right on time!
loved it, works perfect...
I like it, thank you store.
What to say? The images by itself already says a lot about the product, identical to the advertisement, very well done the details, has a remote control to control, in short, quite satisfied with the purchase.
I liked it! Despite the fact that he pours underneath. But I liked it, yes! Has blue and orange. Stylish! It suits my decor
The problem is that those of the parcel instead of delivering it threw it and drips. came with a damaged box.
Incredible, arrived ahead of schedule.
Everything arrived well packed and right! Fast shipping!
The box arrived a little crumpled, but the product was intact.
amazing works great
Nice working very well
The parcel arrived in Odessa in just 11 days. Everything is super!!! Seller recommend⭐⭐⭐⭐⭐
It takes a while to arrive but in good condition
I had problems with customs, but they returned my money
its good ! works quiet regular water and just add your preferd sent very nice
The description is consistent, it is really great, thank you seller, it was well secured, I recommend the seller.
It's great, just like the ad. Pity that I was taxed
Works great and looks very nice
100% recommendable. Awesome train.
The product is recommended. quality item.
A lot of fun. Different lights and different ways to expel water vapor.
It's really very beautiful, smoke comes out. But it was taxed by customs
Arrived before the deadline ..... And I loved it!!!! simple but very cute!!!!