SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buy with GoPro 12 Tripod Shipping Fast and genuine products are expensive, so buy excellent cheap. it looks like a tack thing. Price and quality is also good. Highly recommended. I will use it well.
I'm satisfied with the order
Very solid but it was sent to me without Phone clip.
very good quality.. love it
It's very usable. Just. Only GOPro. I can connect up adapter.
Quite good the part
Very fragile for the rest beautiful selfie stick
Really the top of the top I took them with month at the edge of the water really top plus easy to make fishing video I recommend the seller very serious fast delivery service as for months as positive
The box came was a bit broken. There is Styrofoam inside, so there is no ideal in the product. The steel part was applied only to the part of the NIT connection, The rest is reinforced plastic. I think the backing should be well balanced. Other than that, the special is not bad. I'm giving you a good rating.
Is like the original one thank you
Versatile for different types of shots, and make blog. Feels robust, made of materials of a good quality. Compatible with DJI Osmo Action.
okay quality selfie stick!!!
It's so good. recommend buying
As described and quality looks very good.
All good can safely buy from this store.
All right, the camera stand works perfectly and is the same as what the seller says, happy with the purchase
Just what has been described, and after seeing several reviews I have to say that it fulfills its functionalities very well
The selfie stick is not bad and the function is also okay.
Very well trusted and reliable supplier. Job well done.
Great looking item
Perfect, same as the description and well protected by your box
The plastic body looks a little bit poor, but I am satisfied with the price.
Very good product, fast delivery, all very good
Packaging good and the extended tripod also good. recommended.
I bought a similar cheaper, but it broke the first time I used it. That's top quality and worth the investment
A lot of good products for the price It's good that it can be acquired in many ways.
Very fast delivery, compact and very well packed !! I didn’t tried it yet but it looks good quality
A good product but it delivered after a long time, not happy with the shipping.
Very good selfie stick, thank you store.
Very well. Arrived quickly. I will buy again