SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good, I don't use them yet
Thank you for fast delivery.
I recommend it looks good quality are beautiful
Chic product, excellent quality
I liked the product and arrived quickly
Very good mask!
Very nice. Good quality style and design.
I am happy for its completely silicone touch. Since they have sent a nut, they could have completed it with the screw in INOX. Let's hope that when this humidity, the part that rests on the face Make your waterproofing role better. Because if not, I will have to change my face. XD XD !!
order delivered in time and as it described. i will try it in the next days and give you a detailled ecperience
Very top mask, excellent product 100% recommend, silicone is of an outstanding quality, of great quality. Very good and identical the images, it is worth very nice...
A good Go-pro mask. It is not very high quality, but it is well concluded with a go, and it is good to use around 10 meters.
Good material thank you store
Excellent service the best!! Thank you very much
Very good product. It adapts well to the Face and no water enters. It fogs up slightly but this is inevitable and on the other hand it is enough to clean it with saliva. satisfied.
I like the mask, good quality
In the absence of trying it, I put a 9 it is very good and of good material and for the price it is very good
I received the parcel. The mask is cool, I haven't experienced it yet. the parcel was delivered faster than the website expected. I recommend this seller to you
Good material and comfortable. Need to test it in depth
Good soft silicone product ..... Maybe a little too big for apnea but all in all it is the GoPro attach that makes the difference.
Excellent product, recommend for lovers of sub fishing!!!
At the moment it looks very good and of good quality
Very cute, good quality, wine in good condition, I recommend it 10/10
Thank you got the other day love it. will definitely buy from this store again excellent seller real fast shipping
Very good product well better than I found here in Roraima for real 370, liquid silicone perfect fit face, great breathing tube, even if between a little water just blow that comes out everything doesn't even need to stop the dive just go back to the surface and blow that the water comes out all
The product is very chic I liked it very much
Nice item I hope it will fit the appropriate size and I recommend that you buy very good prices in this store
It looks good quality the silicone mask well flexible and soft only remains to test it I recommend the seller
very happy, well made and good seal on face underwater. thank you
The delivery was fast, which is good. Made of soft silicone, it fits well on the face.
Fast delivery before the informed date, good quality products
Such as the description very beautiful and comfortable
It arrived very quickly and in good condition but only the nut arrived and the screw did not have to be placed with one I have but from there I love it
Looks like the article is good to try
A good quality mask, perfect for my GoPro.
I like it's super comfortable