SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product recommend, fast delivery, good price picture is very good, recommend!
Expecting promotion and using coupon the cost benefit is the biggest it has, picture and brightness great. it is worth paying the difference from the previous model.
Very good product, the audio is not so bad, well superior to the audio of the hy300. White light leaks present, blur the edges but nothing that makes the product unusable. Some apps don't work very well, like Prime Video and HBO Max. Satisfied
Very good the product just you know how to organize it right.
A Good product for the price charged sound quality is not good and it has to be too dark to get better to imagen
Is already the second projector I buy. Very good product. Great cost benefit. Recommend the product and seller!
For the price the quality impresses, but it does not have much sharpness. Fit is good, and set to cover the whole wall!
Especially with the right of people, especially with the right of all rights in the evening, you can allow them to give them a little bit of cartoon
Expected a little more from the packaging. Box arrived a little crumpled. For the value and fragility of the product I think they should reinforce the package to avoid damage during the trip. I haven't tested it yet, but apparently, the product arrived intact and with all the accessories.
Very good, fast delivery. I should get you the European one that is more compatible with those of Brazil.
Very good image quality!
Top product!
Excellent projector! Super clear image quality, good equipment construction, audio output, Bluetooth 5,0, dual band Wi-Fi. The connection is stable and fast. Ideal for home cinema or presentations. Arrived very fast, great seller! Recommended to the 100%.
With all sincerity in the world, what a sensational projector, I recommend.
Small projector, good quality and definition. Satisfied with the acquisition. Compatible with windows or iOS.
A Very good product, projects very well.
Order arrived well, and on time, I have not tested it yet. But after the test I will comment again.
The projector is top too much pro value I paid, I took the promotion and it came out with the tax and the real 270 card installment, the image for the amount paid is top, the audio and more or less, more connecting in a Bluetooth box solves the problem, What surprised me most was the system, very fluid!
It is pretty good not bad, clean, and clear, but there is a room for improvement. it pass my expectations a little bit.
Excellent projector fulfills what it promises