SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a wonder thank you store...
Super cute, soft and very nice
All good but the shipping was a bit slow
Higher than its price. But it is not a backpack, not even an iPhone Plus enters.
It came in 10 days very fast shipping really liked very good quality.
It arrived in perfect condition, it took me 2 weeks to reach chili and be delivered. The internal bag is very small. I intervened its interior and changed its internal bag for one of the large handmade ones. If your idea is to do the same it is very easy.
I loved the texture of the Gengar (soft and fluffy) and the size. What I did not like very much is the little space, to store things, that is in the inner bag of the backpack.
The backpack is beautiful .... Very soft, large, but not much fit inside.
IMBA backpack!! Thought it would be worse, but no. Of the minuses, only that the pocket is very small, but the phone and wallet will fit. The backpack itself is soft, light purple in color (I thought it would be darker). For full webbing up to my waist (for 160 height). Came for a week, I definitely recommend!!
cute! came in time
The gengar backpack is perfect but I hoped that inside it would be more spacious
The backpack is very qualitative, recommend buying it.
Very good backpack, can buy.
Excellent product and quality
I liked this excellent 10 out of 10 you will love my boyfriend
Great store and the product as well!
It's pretty, I liked it came fast
My boy likes it a lot. thank you store.
Very good backpack, but store sent it a bit late.
Very high quality recommend this seller love the bag
The color is a little lighter, but it's pretty What if, you have to reinforce seams of the straps
Everyone needs her is really beautiful
The backpack corresponds to the size and description, but in fact it is purely decorative-the useful space inside does not allow even a smartphone to fold. Maximum key set can be worn.
Excellent product would definitely recommend...
Excellent Product ideal in the bearing for my little girl that goes to the garden
Very good product, good quality and soft
A quality and soft bag. I liked it I recommend it
Very good quality product. thanks seller.