SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute cat doll!!!
Beautiful, I loved it. Comes well packed and it was quite fast. Has more space than I thought. Recommended 100
The option that says black is not that the cat in black only arrived without necklace
My daughter loves her baby cat
I had not understood why the black color, good but I believe that this is the macho because the difference between him and the other is that he does not have a bow on his neck and the tail is gray I will give 5 stars for the speed of delivery is beautiful, but it remains to specify why the name Black
Arrived early and is beautiful
The cat is wonderful, and the delivery is very fast
I'm really happy! It is very very beautiful
Amazing quality, Soooooo happy!!!!
It arrived before the estimated date, well packaged, it arrived in a week, it does not come in the box as other stores handle it at a higher cost, it does not include the comb for the stuffed animal. But if the beautiful olan choker shown, the kitten backpack is beautiful, The quality of the plush is of good quality and not skinny, it does not have the rubber pads, they are embroidered but worth every weight you pay for it, the differences with the highest cost kitten in other stores are slight but it is worth it even if it does not bring the box and the comb, Some comments say that the bag stores little but it fits two cell phones, their chargers, a power bank, the wallet, A voluminous keys and there is room for some smaller things that make the kitten plump and nice, I had no contact with the seller, product and recommended store.
Very good quality well realistic
This is the cheap version of this bag which the price reflects. I should have known
I loved it. very beautiful.
Wine at 10 days, very nice.
Beautiful cat bag!
Very good quality, so cute, over my expectations. Perfect gift.
My kid loves it, thank you store.
My order has arrived!! It is beautiful, it did not take long to arrive, completely satisfied, exceeded my expectations!
Arrived very fast and in perfect condition
Is a total beauty.
First I am shocked by the fast shipping. Second is beautiful as described. Is too adorable
Very beautiful, similar to the real thing. made neatly. cute cat
Beautiful cat. The smells are not silicone, they are embroidered.
Very nice and happy with the purchase. You might buy another one. Highly recommended