SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mount is exactly as pictured. I am very satisfied with the flexibility of the octopus bending material. Great to wrap around items and hold your GoPro or action camera.
Good long snake type phone holder, flexible to use on baby stroller
Very comfortable and perfect
I like the product. Good Shipping time.
Product arrived very fast and according to the announcement. I always recommend the products as well as the store.
Super firm, held the cell phone and the GoPro well. Just find the right balance point that the photos were great.
I bought it a little expensive due to the change in the amount. but it is good.
Good quality, and delivery with good package, All looking good, but don't know how good for long time, let see after this
My favorite tool for placing my pocket 2 camera in all places.
Good quality materials and the rubber is very soft to the touch, compatible with DJI Osmo Action. It is a great tool to expand the repertoire of shots with your action camera.
Such a good octopus and quite fast shipping
I bought it to use it on my phone. It's hard on cell phone...
Super product and quality, I love it.
I really liked the quality of the product. The plastic to attach the mobile phone seems to be of quality.
Very good material , first choice product. Thank you very much.
Serves quite a bit. Fulfills its function. I only have 2 complaints. 1-the nut of the thread where the screw is fixed came out. I'll have to stick it with super glue. 2-when it is extended it does not have enough strength to support the camera, so it does not serve as a selfie stick. The rest okay. The use with Insta360 X3
Thank you arrived the product in time good product for the camera lamp and it is of good quality I was surprised thank you
Class mount loved it!!!
Top of the ballads .... I loved the construction... Seems to be very good material... Super approved.
Very well, what was promised.
No need to buy the online 360 expensive genuine. Good performance finish.
The product is really good!
Product as described, fast shipping. I am very pleased.
A good product, Now I can hang it wherever I want.
The flexibility is good, but the fixed power is a little less. I wish it was a little stiffer...
Telesin is a quality A1 brand, physical stores in many shopping malls, but in this store the prices are much lower. Product delivered in perfect condition
Bought 5 pieces and they are fantastic in use! I did not find any place where i couldn’t place them
Excellent Product, it arrived before the deadline...
More than 50 cm, flexible and rigid mount.