SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic as always, this is not the first time I take from this seller. Everything is fast and high quality. and most importantly it is cheap. For little dogs.
Beautiful! The data is well written, the seller was always very kind
All Super! The order arrived 5 days ahead of the promised time, tracked along the way. The addressees themselves and the engraving on them is beyond praise. I recommend the seller.
Chic, beautiful addresses for a penny! Very beautiful shiny, excellent engraving✨ Ordered 2 things, the second is already on a kitty❤️ Did everything very quickly, delivered earlier than planned Definitely recommend seller and product⭐⭐⭐⭐⭐
Smaller than expected but for the size of my little dog it is perfect, it is very nice, the details are spectacular and they wrote me just what I asked for. Arrived super fast, is beautiful, recommended!!!
Perfect! they are very Nice, good Quality. Each tag one comes with a hook and two rings. the writting of the name is well done. came very fast.
Best seller, great product! Thank you
Super! I am very satisfied with the product!) everything is very high quality, and beautiful, though on the back side, where the number is decorated there is a scuff, but for me personally everything is exactly on this, the engraving is beautiful.
Very nice .. I recommend the product and the seller
looks beautiful, great for my dog and my data on the back side, fast shipping
Thank you very much. All perfectly engraving super. The seller is very recommended!
Very nice, the perfect color. The large and clear engraving letters and the numbers with a very good size.
Super! I am rather eager, shvidko, beautiful, the engraving is accurate. I thought I would be without gravitational, I would take it out, and then I would call it a seller, I wrote my own tribute in the evening, and I would like it for the Bule. Seller definitely recommend!
I'm delighted. Ordered so to speak "for good luck". Just liked the model and the colors of the pens. Until the moment of receipt and did not represent the true size. Ordered in three colors, for two German shepherds and one for a mini York. For Shepherd dogs miniature, but I like it. Do not interfere when dogs are running around and playing. Bright and noticeable. For a Yorkie it is too big to hang around my neck, but I don't need it, I put it on a harness. In addition to the pendant itself, the kit includes a carbine, strong enough, not floppy and two rings. The seller almost immediately responded to my messages about the signings on the poulders. Did not confuse anything. The parcel to the Dmitrov of the Moscow region reached quickly. I definitely recommend the seller and the product itself. For that kind of money-it's just lovely
Beautiful but the delivery took almost 25 days!!!
very good nice product, good quality, I will order another one, writing is very clear and visible. phone number on the other side.
Duge class. Rozmir super. The press is crushed correctly. Juge cool.
The order arrived quickly. Product 5 stars. Recommend the seller.