SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good backpack for this money. Small but great for a girl.
It is compact, super recommended if you have few lenses.
The size is small but I had already read in comments about that
Extremely useful bag for carrying small things, it did not come shredded or crumpled, it has the divisions that I have no idea how it works but I will find out. Whoever is in Brazil runs to buy before the increases!
The bag is of great quality, it has several divideras and we can divide it any way we want, as it is Velcro. Very good stitching and finishing, it is thick and cushioned. Really good!
I loved!! Well padded, good size, TD with Velcro inside then u adjust in the position you want the dividers.
Everything is fine but the shipping was a bit long.
Boy doubted the quality, but now that arrived I am well satisfied!! It is not so big but also not very small, I am passionate because the quality is good!
Well discreet, with size suitable for an input camera and some accessories. The internal space is adjustable. A little confusing to adjust, but it seems to work well. Durability seems reasonable.
I love it. Is very comfortable and light. Padding takes care of my team. Compartments can be put according to your needs. I love the color!!! For my taste I would miss a front pocket with zipper
The backpack is small but super functional and quality. I liked it. Can buy without fear. Worth a lot.
Very spacious and practical. In my case there can be 1 lens 10-22mm, a 70-200mm, a battery charger, cards for AWB, air blower, A canon 60D camera with battery grip and a 50mm Risespray lens. Also in the cover bags a set of colored fabrics. The wireless remote control, other wired control, the cover for when not using the battery grip and a padded separator that you do not use. The truth for the price is a very good backpack. The only detail is that the suspenders are very small as a children's backpack. I couldn't hang like a normal backpack on my back because of this detail.
Very good, well reinforced, I found it very cute inside, it arrived on time and the price is great for product quality
Good product, very fast shipping
A little smaller than I thought
Quality Material acceptable for the price, small and easy to transport, met the description perfectly. Highly recommended. Fast and uncomplicated shipping.
Arrived in less than two weeks, material looks good and the price was great, the dividers are in Velcro and the to adjust as you want the size is good for what I need
Good size, the material is not very good, Cost a little grabbing shape, the divisions are not so firm so I recommend you fill the compartments below well to support the camera, or in any case accommodate them so that it is down and the accessories above, in general it is fine, I put some small boxes and filled with plastic so that it conforms to the shape, and when closing it it felt as if it were to unsewn the closure on one side because it fills it a lot, This should not be a problem since the camera team is not so annoying, and the backpack should not be so full, in general it is good :)
A Good product for what it's worth.