SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is plastic, the coupling is fast, fast delivery
Oh oh oh, neat, over-the-top
Perfect Magnetic kit for my GoPro!
Useful for camera very good adapter set.
Nice kit but it arrived in 16 days!!!
It really is very good, it comes with 3 option to get alternated quickly and safely
In accordance with the description and Knife expectations
I like the cost of money. It is good to use for small device.
All right. can buy.
I used other company products and then I moved on to Telesin. I haven't had a quick release before, but I'll try to write it after it happened. Usually, when I enter the sea, the inner spring is missing, so I can't use it for a long time.
The price is good. It is suitable for small-sized device.
Fits perfectly. If you do not have a magnet system, it is a good option
A Good Adapter kit, would definitely recommend buying it.
Good Quality Product, recommended
The product corresponds to the description. It has arrived within the estimated date
A nice product. thank you.
Arrived well packed and quickly...
Product of excellent quality and great finish. Would buy again and recommend. The brand telesin has a top quality. To trust the brand.
Very convenient. This combined with the out front stem mount I ordered make it super easy to put on and take off the flashlight I use as a headlight. Before I’d be in front of the store trying to undo the rubber band Ava the redo it when I got done but not I just press and twist and viola.
On-time delivery in perfect condition. Excellent quality and finishing material.
nice item Well packed good follow-up and super fast shipping thank you
Vyhoves me and so I made ještě one of the orchard.
The fixing system meets the expected
Hellooo, i just received the product from you, everything is ok, thank you very much. Good seller, fast shipping and fast delivery [Waving] .
Fast delivery and very easy to install, I recommend it
very good very fast shipping
I love it's exactly like in the photos besides being of very good quality I'm really happy to have bought 2 package.
I am very satisfied! Quality and fast delivery!