SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful shine, material looks very good quality, the glitters look amazing and the brooch is very well reinforced
Not a bad chain. A little expensive, of course, but nothing. Sits on the spaniel normally, but it is better to take 1 size more.
Delivery to the Ukrainian region. Rich is expensive. I recommend it just super
Sooo cute and good quality i love it so cute.
I got the smallest size and it fits good for my 4lb dog. The shipping was fast I would recommend this seller
This Cuban diamond necklace looks so nice on my dog. it fits perfectly. love it.
Really good quality for its price and my dogs love it
Such a dog like "I am a nev'ybaztsa gangster with a Chorny quarter" "in style, It can't be a big one. for a friend, I bought the first one of them. This is not a case, for such a penny. In short, I am quite happy. thank you. Recommendation.
Beautiful it was perfect for my son it took a while to arrive but this is beautiful Recommended
Very beautiful. Was afraid that it would be small and ordered 60 cm. A little too big. So I ordered another smaller one, and we will give this one to friends❤��Very beautiful and expensive❤️
Nice chain for dogs I loved the chain , the shipments came quick, the chain has a perfect shine to it and can also be worn inside out.
The chain came, everything is fine, it went 2 weeks, which is much faster than the stated deadline, in general excellent
A class-man, a little bit is good, a little bit in the middle, a Nadiya zatibka, a little bit will be worn, we will lose heart.
Perfect for my pom hes 6.5kg. He needs an haircut for sure please like if i helped you
All very well good steel material
Excellent product. Very nice and It arrived early. Good packaging and they are as shown in the photo.
Good product as described
She is loving her new collar, it looks as good as it does in the pictures, great weight & doesn’t irritate her neck
Very beautiful products .. it even serves as a bracelet. Arrived well packed. Recommend. can buy without fear. Only stentrm only size circumference of the neck of the animal.