SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, good equipment
Beautiful keyboard, keys do not make much noise.
Everything arrived well right
Good product worked super well
Good keyboard and mouse set
The product is good and fast delivery!
Good and silent works well...
Arrived fast. Great product. But the packaging arrived torn.
Fast delivery. Corresponds to the description. The quality is excellent. Very well packed, came without damage.
Very nice walking very well. Received undamaged
Very good guys, loved it thank you.
A good keyboard and a good mouse, so when your hand is full of sweat it won't affect it.
The Product is great and beautiful bad point was the packaging was destroyed but the product intact and very beautiful came as in the photo I recommend
The product arrived in time, the box arrived somewhat crushed but the keyboard and mouse are in good condition and work well, very good product
Arrived super fast. Very good.
It's so nice to buy and write it. I'm so happy. If you don't buy this, I think you'll regret it. All of you, I'm satisfied.
Excellent quality Exact color and design to photos.
Received in Algeria after 26 days, the box and too much, but the product works very well, the average quality very fundamental materials but it is not too expensive
Very simple in the material, but it works very well, great cost benefit and well colored for an entry setup.
I liked it a lot, left my setup with a nice face
Congratulations to the whole team, my son loved. Everything notes a thousand, from purchase to delivery. 10000000000 note ....
I loved it, I just thought the LEDs could be better, but it's great
I really liked the keyboard and mouse I recommend cost benefit Great
Beautiful set, the keyboard does not have the hollow letters and the LED is ugly, but the keyboard itself is quite comfortable, the mouse is simply perfect, light, smooth and very comfortable, it slides on the surface even without mousepad, which comforts me a lot since I don't have one, The mouse has a very beautiful led, which would be better even if it could be placed a fixed color or a specific changing cadence, but still Yes it is beautiful, both are quite soft to the touch, I also feel that to be placed the number next to shortened the spacing of the keys, If it could be bigger it would be better for people like me with big fingers who always bump into the keys on the side, I go in search of a perfect keyboard, coming back, the set is a great cost benefit for such low value, a quality that pays off, I also believe that it would be ideal to adapt to ABNT 1 and 2 to adapt to the Brazilian market that wants or is not a rising market in the world of technology.
I didn't even expect the products to be so beautiful. I'm very happy thanks to the seller to order it soon
Same as the description, I like it very much, it is comfortable and this colorful
Best cost benefooo to quiem this start!
Good product, the baby is very satisfied
Very good product, obviously the quality is not the best but surprisingly it is very good and the keys if you notice well, 5 stars for the speed of the shipment and how economical the purchase was
It is a very cheap product for subway transportation costs, and it works well and has a good key input. There, even colorful LED lights, which makes it even more satisfying. By the way, when I opened the package, I was anxious that the product box was crushed and broken. That's fine.
You have to buy it, it is absolutely beautiful, bright colors when illuminated, super light, paste material and plastic but good material. I really advise the purchase, my husband is happy
It was good because the goods were fine and the delivery was fast once ~
It's a good keyboard for the price. I wouldn't use it for office matters, but it is fine for tasks that are less writing-centered.
Arrived in 5 days. It's a little cheap looking overall, but it works. The mouse is light and easy to use.
Came right to arrive with 10 days keyboard. very good I just have to change the language to English and poker it doesn't come in ABNT that is here from Brazil but other than that all right