SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, simple editing!! Super fast delivery! Great product, really recommended. !!! Thank you
Great, very easy to install and it seems that it will take the make so that the cat can come out when the mosquito net is on.
Impeccable Heavy duty
It looks quality and resistant, it weighs a lot so I don't know if my mosquito net will hold it, but I repeat, it looks great quality and it is very aesthetic
Thank you very much, now you need to teach the dogs to enter and exit
Very fast delivery to Belgium, product exactly as described, easy 5 minute (solo) installation, now I just hope my cat will understand how to use it. Also it was nearly three times cheaper than I would have bought it in Belgium.
Excellent product. Good quality. Fast delivery.
Arrived very quickly and as described. Very easy to install. Thank you for an easy pleasant transaction
It is already the second I ask, this is for my son's flat, it works very well, the first three years ago I have it, for a Jack Russell Terrier, and the second is for a female Husky, recommended 100%, good material, durability, as described on the web.
Not Bad works well...
Fastest shipping I ever experienced!!!
I am very happy with this purchase, it is easy to put, and super useful. Also It arrived very fast.
Excellent quality door. 100% recommended
Very fast shipping recommended seller
Quality product, price is also very good.
well made door, in the box, perfect for the door screen
Very good product but shipping was a bit slow.
Perfect, good quality item
Perfect very easy to put… I will buy another
Everything OK apart from the shipping. came after a long time.
Super well packed and bigger than you imagine, arrived in about 10 days
Perfect pet screen door!!!
Excellent Product Looks qualitative
I advise it is easy to mount, works great, came quickly.
Amazing, fast delivery. easy to install and high quality! I strongly recommend!!! super satisfied!