SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item as described. It looks okay. Thank you very much.
It arrived before the estimated time and it seems to me a good relationship in price and quality. It is somewhat light so it is not recommended to use it with wind. In general good product, and meets the characteristics.
Came all in the air film box whole and the undamaged drone works, it only takes a long time to charge
I like the delivery very much. Sealed very well. Everything is whole, even packaging. Flies and shoots. I recommend it.
The plane has just received, the packaging is very good, the class function is very good, the flight is smooth, the child likes it very much, five-star praise. Looking at the good weather today, I took the children to the square for a test flight. At present, it seems that the aircraft's aerial photography performance is very satisfactory. There is no delay or delay in aerial photography, and the cost performance is very high
Drones are awesome! Better than anything I've ever used before. And the price is also very preferential, cost-effective ah! Express speed is also super fast, before using other express have to wait for several days, too slow. The drone I bought this time arrived very quickly, which is very powerful! Highly recommended for friends who like aerial photography, you will not be disappointed
If the plane is flying, it is still relatively stable, the remote control goes where the control goes, it is more resistant to falls, the battery is very durable, which must be praised, and it is easy to use. Suitable for beginners
The plane is very good, cheap and fine, easy to operate, the high return of the flight, the children will learn to operate, the flexibility of the children's brain has a strong help, is a very good toy.
The price is absolutely the lowest in the whole network, one-click take-off and landing is particularly easy to get started, get the plane, fly directly, easy to control, fly a few minutes is particularly skilled. Buying this starter toy is the best option
Cost performance is very good, feel good to play, not expensive and very valuable, you can play for a long time very satisfied. This drone is recommended, like you can start, the details of the product do very well
After a long time of comparison, I chose to buy this shop and received it very satisfied. The workmanship of the machine looks very good, and I also sent accessories and storage bags. The plane is very stable when it flies high, with obstacle avoidance head, the photos taken by the camera are also very clear, with high saturation, and the customer service sister has a good attitude.
The flight is very stable, the operation is very easy to use very quickly, did not play a few times already probably will play, the fuselage is very resistant to falling, in general, this aircraft is still cost-effective!
Remote control flying is very good, flying very high is more durable, it seems that there is nothing to fall two times, afraid of the child accidentally broke, it seems that the problem is not very big, strong flying ability. The son played very happy
"It's very delicate. The standby time is long, and the children do not want to rest. The quality is good. Flight stabilization Age above 6 years old Easy to tidy up especially easy to tidy up baby features strong flying ability"
A very good flying camera, especially suitable for retired elderly people to use, the operation is very simple, easy to use, suitable for travel selfies. Received the goods yesterday, activated, charged, and went to the park to take a selfie this morning.
The drones are better than I expected. As soon as the customer service sent me a video, I am a novice, this operation is quite simple. I was a little nervous before I bought it, but I didn't expect the cameras and photos to be very clear. Responsive. The seller's attitude is also very sincere, the customer service is very enthusiastic, the first time to play the drone is completely amateurs, the customer service is very patient of my steps! Thanks a lot! All in all, this drone is worth it! Worth buying, five star reviews!
I still don't fly it but it came very well packed
The seller's delivery speed is very fast, the quality is very good, the UAV performance is stable, and the flight time is long. Let the user feel the guarantee of quality. The appearance is small and delicate, and the material is strong
The aerial picture is stable, there will be no shaking and shaking, the effect is particularly good, the pixels are invincible, can be compared with my mobile phone, the battery life is very long, the battery is modular battery, pull the installation is very convenient
It arrived in good condition and arrived before the date. If I recommend it
Easy to operate baby features: suitable for children to play, exercise response ability, suitable for flying in the big living room can fly, outdoor operation space is large, full of science and technology. Wind resistance is also good
The drone has been received, as described by the seller, the flight is very stable and the operation is sensitive. The gap is tight. The drone quality is very good, the child said must give the seller a good review.
The plane, which my son chose himself, delivered quickly, could be recharged, and was stable in the air. It is very cost-effective. 100 points
The plane has received, the black is very textured, the packaging is very strong praise. The camera is self-stabilized and the result is a big picture. The quality is good, the price is acceptable, fashion drone you deserve
Have been buying back this product has bought 3 planes, the quality is very good, cheap. It's worth buying. The plane is flying very high and still very sensitive.
The arrival of goods is very fast, the quality is also very good, the single camera is taken, the aerial photography is also very clear, the aircraft is very stable during the flight, and the pull rod operation is responsive and smooth.
The package is so tight that I have to give it credit. The wind resistance is still very good, the workmanship material is very good, the test flight process is very satisfied, the machine is really worth it. The service was very good, patient and professional.
I haven't seen the drone yet, but the package and opponent are better than the drone I ordered before, and the box is slightly damaged it's done, but the actual internal state seems to be okay. We'll fly an additional drone and check it up again.
The quality of the drone is very good, it looks very strong, the battery is durable, the battery life is strong, the photo is strong, the customer service attitude is also very good. Do not understand the online tutorial, be able to timely reply processing. Easy to carry out.
The customer service answer is very careful, my son flew several times to install the tree fell down, the wing is not damaged, the quality is very good. The measured battery life of a single charge is consistent with the publicity. Fast delivery, fast logistics. Recommendable seller. Must give credit
Remote control aircraft is very practical, the quality exceeds the original expectations, the flight is very stable, play more functions, cost-effective, quality is guaranteed. Customer service expertise is very strong, and the attitude is very good, can solve any problem
The performance of the aircraft is really good, the one-click take-off design makes the operation very simple, and the stability after takeoff is also impressive. The sensitivity of the remote control makes the operation smoother and overall very intelligent. And the cost is also very high, it is really great value for money, strongly recommend you to get one, I believe that you will not be disappointed.
A very good aerial drone, the battery life is also very good, can play for a long time, the fuselage flies in the air is relatively stable, has a strong wind resistance not to be blown away. Very satisfied with a drone, praise!
The children loved it, specially played for a few days before commenting, the aircraft is very fun, flying is also very stable. Excellent products, and really very resistant to falling, customer service sister is also very good, the test after connecting the mobile phone effect is very good, the picture is really good, high-definition picture quality operation is simple some details can be seen very clearly