SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AMAZING TOY!!!
It works great very happy bought as a Xmas gift
They love playing with this
A fun game and I ordered 2 units just a rope that one of them came broken.
Perfect toy for my children
haven't tried, bought for grandsons
my nephews love it!!! awesome toy!!!
It is good but the shipping took long
As Photo and in the description.. The ball is very good.. Recommend
Perfect for indoors my grandson love it
Very interesting and Entertaining toy!!!
my kids love this thing. it's so simple and they can't get enough
It works well looks fun I hope to try it very soon with my children thanks to the seller and the parcel
Funny. My little boy enjoy it.
This super good is fun to play, I recommend you
Excellent toy and the store...
A beautiful toy...
Lots of fun - works great!
I really love it. tough floats across the floor, so nice and came early.
The ball is very beautiful in these rainy times so as not to go out to the yard
Received without problem
Fun Toy for small kids. Fan helps raise it and make it float a bit.
The warm is not so good but the price says it all now just need to check it
Seems to be a cool toy.. it’s does play music n lit up for a bit.. but it drained the batteries I had .. before it lifted off the ground. So make sure u have new AA BATTERIES..
Everything is great and works great. My kids have a lot of fun with it
Very nice, on smooth surfaces it moves quite well, it brings lights and sound.
I think my grand daughters will love playing with it, looks just like it's picture
This beautiful came to me super fast I just need to put her batteries to see how it turns on but I recommend it
A great purchase!! dogs love it more than my son hahaha good stimulation for the dogs. happy with the purchase! should be advertised as a dog toy, to be honest!
Nice half Ball that Sky half-lifts and half-floats. nice for Kids. Also heard a little music.
The material does not look very resistant but you have to see how long it holds, I think it is more designed for ages between 1 and 3 nothing more
Cool toy. Children liked it. You can order without music, the music is constantly playing one and is just as annoying. And so kids can play
It's okay, but I saw that sell in Israel at the same price exactly.