SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm working on getting my cat to actually try getting IN the banana, but for now it's a fun treat or toy feature. she'll be 3 in a few days, but she's only 9lbs and can fit in small boxes. The banana itself is great, very well made but squishy/collapsable, and only fits if your cat is below 10lbs.
I found it small but the quality is good came clean! Let's see if the puppies will be interested. Does not fit 2. I bought the biggest
Really nice, the fabric is lovely soft velvety and it is very well made. Thank you
My Pinscher didn't like kkkkkkk. I'm gonna donate to my friend who has a cat. The walk is quality, rigid to keep the shape well. Came with a strong smell, but as soon as it is out of the plastic bag for a while, the smell disappears.
The product seems to be interesting, let's see if it works in practice
As described in the image, I like it a lot, it is for medium cats, if you have a large one, it will not serve as a bed, but it is cool... Fast delivery, about 6 days to Spain
I ordered two in yellow and pink size S, enter a chihuahua or small kittens up to 6 months, I liked them a lot, the quality is good for the price they have, if they are worth it, I will buy again✨️
Good tailoring and materials, but M is for small cats, my cats are adults and do not fit
Arrived earlier than expected, I thought it was going to be a little bigger even so it looks very good quality
They're smaller than I thought and degadas, but pretty for babies ~
Pretty! This very pretty, no problem for a cat is ideal but not very big so it can not be for big cats or obese. It was worth it for the price.
This little one is for cat and the order arrived very quickly I recommend it and it does look like a dish
Pretty, it's the same as the picture
super cute not as big as pictured but perfect for the kittens
It looks very good, I really like it
The quality is good, but it is too small for an adult cat
Very cute only that she is very small, it did not fit my kitten, it is for a small puppy, my niece will occupy it for a little dollBut if she's very cute.
I may not fit my cat there haha but it was my fault I thought that if it fit, but I will push it. It is pleasant to the touch and although I do not use it it is a good ornament.
It arrived very well. It is beautiful and fits perfectly my chihuahua I highly recommend thank you
The pet house is great. Take into account that it is for small cat. Although the big cat enters too. Fast delivery. The product as indicated by the advertising. Excellent supplier.