SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect dronizinho for those who are learning, long range, acceptable camera, battery lasts about 20 minutes, very good, the GPS works very well, the animal flies quietly in the wind, A lot of quality and a very good price, can buy in the faith that this brings joy
Very good!!! Product came super packaged and protected, in addition to working super well and still had excellent service ..
Arrived damaged but store returned the amount paid, recommend.
Arrived very quickly I liked it very much I just tested it I was worth a lot I loved All arrived right seller note 10 .. I will buy other products for sure... Valeuuu.
Good morning everyone I loved this drone Super recommended and the price is too low.
You can trust that everything came right. I liked it very much. I live in the state of the thick bush and arrived with 20 days. I bought the version with GPs working very well. The camera works well, it is not for professional use but I can make quiet personal footage. The battery lasts around 15 minutes, is what is valid for practically everyone in this category.
Very top drone, everything came right, I recommend the seller too.
I have not tested but it looks very good! Quality material
Product arrived well and even fast and very nice the same .... Let's the fun
Top drone, I liked it a lot and it came right, I'm writing just to earn coins for ckmpras more
The drone is very good. Serves well for the value. Flies well, I did not use it in flight for a long time, as I am still testing and adapting to it, but it is serving well what I thought.
You can buy without fear and the delivery is fast.
Excellent drone L 900 pro, arrived before the deadline all right, I have already carried out the test on it flies, perfect recommend.
I liked it quite, very good to ride, I had a problem with control I was not charging but first times I used it from what I could notice it was charging again!
Drone great for the amount that is paid in it, it really does the job, the GPS works well, it has good stabilization, pity that it does not have the gimbal, if it had it would be perfect.
I liked the drone but the camera came defective does not appear the WiFi of the camera
Excellent drone I liked very highly recommend, and It arrived at the stated time that it was super fast
It only took 10 days, it came perfect and well packed, already tested and worked everything, congratulations to the seller, no extra fee.
Excellent Product, arrived in perfect condition, Nothing was missing, it took 14 days to get here in the state of Rondônia where I live, arrived well before the deadline.
Arrived right I loved already tested everything great quality product I will buy another KKK to keep it safe because the price is great.. Thank you very much the seller who sold me because your product is very good just congratulations
Product in great construction, new, sealed! Came quietly to me, I'm from Camaçari, Bahia. It took about 15 days.
Everything came right. Then I evaluate if it was worth it.
Top quality drone!!!
There was a lack of tests to see if everything is working, I hope so In the other purchase I made the drone came missing battery control with locked button
It was just a detail of the LED that came wrong but the drone works normal
Excellent! Arrived in 9 days. Very well packed and befits the propaganda
The seller sent the product according to the announcement, but arrived with a camera problem.
Very good drone, for the value, even more when it is in the promotion! Great seller. Received very fast! May more promotions come!
Very efficient and fast service I am only surprised that the sealed shipment will not arrive but everything is fine there was nothing missing from the product.
Everything arrived OK, by the shipment as per. Now just test and see. I liked it. I liked it. Super fast delivery, to the state of Parana.
All you need to know about this drone, on my channel on YT @ lokalsmarttech Tutorial for beginners!