SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived well packed, the box a little damaged by the shipment. The shipment was fast and arrived before the estimated date. At the time of opening it, it was in good condition, as a point I realized that it does not have the letter K, Q,W, X, Y, Z incorporated. Does not come with batteries/batteries, I placed it and if it works. I recommend it
Exact description only the box is damaged but details
I really liked the game, the material is durable, works perfect, use two double batteries, but they are not included in the package. The package was well sealed. Very satisfied with the purchase, the shipment was very fast, I recommend it from todasaneras, very entertaining to play with friends and family.
It complies with the description, now you just need to find who to play with
I love it. Some letters are missing, but it's still great to play as a family
Good service, very entertaining game, recommended
Arrived very fast, well packed, a very entertaining game
It arrived very well and fast
Good quality, the packaging a little hit because they come unprotected, in general everything is good, recommended
Great product!!! Loved it!
Just need to open and play :)
Very good product, the Packaging was a bit beaten, but it is understood that it is for the transfer, good material, I was pleasantly surprised by the price.
Working well very entertaining... the box kn hit
Little care in transportation, the box arrived very dented
Same as the image very good product
It arrived very well, I feel that it does not feel what are the letters that you already used but it works very well, I recommend it widely
Super entertaining
Excellent product and the service!
Very good product, arrived very fast
Very nice, well packed arrived in 10 days
Excellent product, very entertaining to play as a family, arrive in the time destined to chili, conception.
The truth is I have not checked it yet, the box is very damaged, I hope it brings everything and is in good condition. Thank you.
We loved it, as a family we are always playing and sharing so this game is the best, especially the children loved. A very fun entertaining game and for my child who is still learning to read is super good for him to relate the words, we love him
The game is very entertaining. Unfortunately as always the box arrives crushed and wrinkled.
Very good game. My grandchildren like it very much
Very good quality, fast delivery, the box a little battered but in general everything very well, seller recommended Thank you
Only the parcel is fine the net very bad
Excellent order, as is the description and photos
Excellent product and much cheaper than in retail. The box arrived while the product came without any problem. We already tested it and played✨
The box has arrived quite dented, the inside seems fine. We can only taste it
It is very good, only the box arrived somewhat damaged
Durable packaging, a little dented. Has a place to store cards. Does not include batteries.
Played this for over an hour with a group of adult friends. Also fun to play with my teenagers. Quick to set up and easy to learn. Only small complaint is that the timer is SO loud! We put a few layers of tape over it to dull the sound a little. Very fun game though!
its perfect, great quality, the box came mostly intact, no real damage