SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it for GoPro 11 ~ Good cost
I was expecting better quality but its ok for the price
Updated version amnesty comes to Quick 2! Osmo Pocket 3 will be used
A Good product. And I added a strap (not included) to it.
Very good quality and very versatile. Perfect.
It is perfect to write in the Ace pro ~ ^ ^
Very good product, easy to carry everywhere. Material quality looks very high. I also have phone holder with action camera mount so will use it not only for GoPro, but also for my phone. Strongly recommended to carry everywhere.
Excellent tripod for 5 + take for DJI action 4, fast delivery, seller recommended
I like this product, very nice!
I bought it to write on the Go Pro 12, it is a good product. I didn't try Shorty, which is genuine as a go-pro, I don't think there's much difference in performance compared to Ulan-Ji. There is an advantage for the price, so I recommend it. There is one drawback, the smell of plastic from the handle? It doesn't seem to smell like burnt, and it has a characteristic plastic smell. Except for this, I am very satisfied.
Quite practical, good quality, it does not feel flimsy and if it weighs a little already with the camera. The size as the description says, is used to record on a table.
MT-09 seem better than I thought. You're nice to take it lightly.
It went to Moscow for 2 days. Small palm-sized tripod without phone mount. Quite good.
Arrived very fast! Very good quality product. I would recommend!
Fits perfect!!! loved it
It came very fast. thank you seller...
All right. very good store.
Ok, I quite like Ulanzi products, I have many of them for my Go-Pro. I had read in the reviews that some people thought this tripod should be stronger, but considering how small this tripod is, I feel its a well balanced design. Its more about the quality of the materials, which affects the durability. I have found that in the closed, hand held mode that the tripon is very rigid. The Ulanzi quick connect system is really great and super convenient. This tripod is compact enough that it easily fits in the hard case that my Go-Pro was supplied with. Its a great addition to my Go-Pro setup.