SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My kittens love it. Makes a pco of noise but it is very good. Thanks to the seller also arrived quickly and was easy to install. The two of you entertain and jump a lot, thank you because it is fantastic for them to play alone
The movement is faster than you think, The fixed works well and looks sturdy. my cat likes it.
Should be hooked onto a door. The metal hanger is not strong enough and bends quite easily. Has different modes and moves in all kinds of ways.
Great product, good price in a way goes from econtro to quality. Tras 2 strings and 2 toys. Product battery and appears to have good duration.
Good for my cat...she is looking and play with ..
Seems like a great toy after just setting it up. A kitten will love this, but my 3 year old cat is keenly watching the mechanism after playing with the toy at the end for a bit - it’ll keep her entertained when she’s bored of other toys. I like how the machine varies the way it wiggles, it doesn’t just spin or shake.
The cats are very excited every time I turn it on for them. it came very fast, worth every shekel. they already torn the rope with their teeth twice out of excitement.
I received it. Nice product
Unfortunately my cat didn't like it much but it works perfect
This is a great interactive cat toy but I would recommend it for small to medium sized cats. One of our Ocicats is a big boy and he managed to bend the mechanism enough that it no longer spins with the 'boom' attachment on. He has a habit of grabbing the toy at the end and tries to carry it off into another room (slingshot!). Hard to blame that on this product! The motor and spinner still work fine when it's not on & I may try to fix it myself soon.
The cats are crazy afterwards
My cats loved it, product is good and arrived super well, before the deadline.
The cost-of-money is good.
As described. Everything OK
Same as described, thank you store.
Excellent, only detail is that the fastener is bigger than the thickness of the doors, but nothing much, my 5 cats play a lot,