SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as description, well packed
Item as described by seller. quality is quite good. feels like neoprene. the back is a type of synthetic leather to prevent it from slipping on your shoulder strap.
Equal to pictures. thank you store.
Arrived very fast. very nice strap.
camera fits and fits onto backpack. great wee addition
Very good quality strap!
Product according to the description, perfectly meets Knife expectations. Good quality and fast service. Very satisfied with my purchase.
Works well, nice rubbery inner side so it is non-slip. The mount works well for gopro and the overall built is sturdy and high quality. Will definitely get to use this for hiking
Okay product quality. delivered in 18 days which is quite long.
can connect my insta360 very good product
Fit my backpack great was just what I ordered
Excellent wee bit of kit. My SJCAM Sports Camera is not listed but it fits a treat. One of my better buys
Everything as seen in the image. Very good
I loved it, very satisfied. Thank you seller!
Very good quality. Nice touch, the back side has anti-slippery material.
Product arrived without problems, it is equal to the purchase photo! Recommended 100%!
Excellent product, it worked perfectly recommended
Love the convenience of this I will buy another
Good product, high quality, shipped quickly
All good, only it takes time to deliver.
As described, quick delivery. thank you.
Camera Perfectly fits. thank you store.
Good fits perfectly, good quality
Products of excellent quality. They arrived very quickly, earlier than expected.
I am very happy with my shopping. The order went smoothly and the product was delivered faster than expected. It arrived well packed and was in perfect condition. The quality corresponds exactly to the description in the offer. I was particularly impressed by the detailed product description, which did exactly what it promised. The seller was friendly and responded quickly to my questions. Overall, an excellent shopping experience that I like to take advantage of. I will certainly order here again. Thank you for the great service and the high quality product!
Fast shipping, highly recommended seller. A ++++++++
A Good Quality shoulder strap!!!
Excellent looks very good on my backpack!
Perfect...my camera fitted straight on thank you
Very good quality and arrived very fast at CDMX
The shoulder strap mount works perfectly with my Osmo Action 4 I have used it on my waders and the straps are very thin.
Easy to use with good grip. Best used on shoulder strap. Best way to keep your gopro or any action camera accessible.
A good quality strap mount and a good service.
At first glance, there seem to be normal attachments.
Quality is decent. Is the same product that other brands sell you for 3 times more than this
Well manufactured, thank you.
A Good purchase. thank you.