SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for cooperation, I like it.
Terrible result to which he proposes, it is better to continue imagined the moon than to look by the product. Very weak, I felt cheated.
Price quality is very good was for a perfect gift
Price quality is OK, what more can you order? That yes, it is to see the moon, Saturn looks like a grain of sugar...
Rating:> Full and complete everything went positive dives full score *****
Well packed, good quality and easy assembled, arrived very fast highly recommended.
I loved it all arrived very well. I arrived earlier than planned thank you
I bought to give as a gift to my grandson, he liked it very much, it is very functional and educational, I recommend it.
Arrived TD right as announced well before the deadline. Super recommend seller, I haven't tested yet.
The telescope itself is very good but the lift on the vertical axis leaves something to be desired and the mobile phone adapter is not as advertised. The instruction manual could also be better.
They arrived extremely fast just a week, complete in perfect condition later I upload photos of the product
The box was very crushed but the product was in good condition
Excellent quality telescope!!!
I received the telescope I liked it very much but I haven't used it yet
A good telescope for families and beginners.
Very good product. I thought it was a little bigger but he surprised with the quality.
Excellent store and a telescope. Thank You!
I'm still learning to use! To see the moon, yes, very clear.
Extreme fast shipping, the product is OK.
Very good quality product. and the shipping was fast as well.
Thank you very much for the producer is very good quality and price the truth had not found these products in such good price thank you very happy with the product the shipping was fast and very careful with your items
A Good Quality telescope, my son loves it...
It came well without dents. The Moon is clearly visible to the shape of the worse.
I got the telescope late but love it can see the moon
Arrived very fast! Satisfied with the product. Great cost benefit. For those who are starting, it is a good choice. Still used the same day! Even the sky being cloudy.
I loved the telescope and to see the moon yes perfectly I found it amazing to see the moon my children are delighted we are always on the balcony to observe the sky.. Top top too much telescope was worth a lot ..
A decent telescope to start with, a good magnification and a quality image, you need to wait for a clear night to shoot the moon. I recommend it.
Very father. The Moon and The Sun are very appreciated
Perfect enjoyed it very and very easy to assemble I am very pleased congratulations the store looks like I won but what I deserved thank you I have already tested and have a perfect view of the moon after I will see other things I will be buying but one I have seen a lot but things of just the moon I am sure everything very interesting
I primarily got this telescope for my kids, I figured they would get a kick out of finding constellations and planets and they do. Little did I know I would enjoy it just as much as they do. It's been a fun before bedtime activity for the whole family. It's light weight, easy to set up and use and great value.
With this, I and my wife see the wildlife of the lake where we live. It is very suitable for our needs.
Very good telescope, recommend buying.
I think it's a good thing. There's a disadvantage to this price.
The transportation speed is very fast, the quality is also very good, and the installation is very convenient. I spent more than ten minutes waiting to see the moon to follow up on the review.
Logistics is very fast, so in a week I received a delivery, the parts are very much and the goods are worth it. I recommend it! I recommend it!
I just started coming into contact with a telescope, and I picked it for a long time, the price of this store can be said to be moderate. I received it in less than a week. The quality looks very good. I can see the buildings in the distance. Later you can go up and see the moon.
The telescope arrived on time and very well packed. love the scope high quality build very high for a 70mm. highly recommend
The best cost benefit for those who want to start now, excellent quality product. In these photos is only 20x augmentation with the eyepiece that comes with itself(20mm), you can improve this a lot by using other eyepieces and can reach 333xQ is the maximum acceptable for him.
Hi, everyone. A very good telescope.