SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its a fun game, thank you store.
All good, I bought the balloons and not the games was my mistake but soon I will buy very satisfied with the purchase
The truth is very good and spent hours of fun with my friends and my relatives with very intense battles
I'm still gonna test.
I thought it was the game but I didn't buy only the balloons
Very good, we tried with the whole family and it is spectacular to spend time with the children and more. Good pastime.
Good product, the pieces well cut, comes with pins and a hook to catch the rope and run it through the holes. Recommendable
The balloons are balloons and work with the man. They have lots of colours and come with the man. good stuff.
He still did not put it together but I liked it a lot, it takes a little longer but it arrived in his box well, without a doubt he will give good games
Excellent, arrived as the photo and description, good quality and good choice to get the guys out of electronic devices
Just check that you select the toy hahaha I was waiting for the toy and I only chose the globits, I must still wait
Cool toy but only the shipping was a bit delayed
Simple and entertaining game
Very great and fun & very high quality
Excellent quality!
Great product arrived quickly
The only excellent thing is that It arrive without manual and you have to be a genius.
Very fun toy for the whole family
A nice game, comes a page with an assembly explanation, there is also a barcode with a Chinese video, but it is possible to understand from it how to assemble. It is recommended to order another balloons.
Great toy, now children spending more time on this rather than electronic devices.
Very good quality, there is a doll game that you see in the video and you don't actually have it. You have to ride it.
Very easy to assemble simple and compact.
Looks nice quality, it only remains plus to mount it
I was afraid after ordering since the game was banned by few European countries but when it arrived I compared between the product that was banned and the one I received, the one I got is longer and safe for use and play.
Amazing Wooden Battle Toy, Our whole family loves to play with it...
All right, fast delivery
Good quality wood, enough balloons to test, it looks easy to assemble, the bad thing is that the instructions only come in Chinese
exactly what I ordered packaged properly shipped quickly great transaction
You need to assemble it yourself, but there is a lack of explanation. Find and assemble it on YouTube
It's nice that the set included a spoke for threaded all the strings. Not immediately found, she mixed with the needles. The only thing I bought as a gift, the box came in a terrible state and not very much in itself. An ordinary thin cardboard with a huge address sticker. And the balls were in a polythene bag. As a 10/10 for yourself, if as a gift, then you need to separately purchase the design.
Great toy. A lot of laughs. I can't keep up with the balloons
Very funny children likes it a lot
I still don't try it