SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful UFO toy!
Wonderful. Is the second I buy. It lasted 2 years because my cat is very beast and pulls it. This toy can be activated by you, or the cat if it hits a wiggle. That's why I like it, because they activate it just by pushing it. Thanks to the seller for such a good item
Top!!!! Super toys for the Cats.
The item works. This is the coolest toy that my cat have so far. He get so proud every time he gets the feather. My complaint here is on the local logistic company run by my local government. They put it together with other orders in one plastic. Then the boxes of this toy is the most ruined.
Fast delivery and good quality unfortunately damaged during transport. Too bad
Got it but I have not tested it.
works good not bad...
Very nice cats toys good quality fast shipping thanks
Cat satisfied, thank you store.
This is the best toy.
I loved it too much, it's amazing, precious, I would definitely buy it again❤️✨✨✨✨✨
Ideal for cats very nice toy.
The game my cat was tired then very interested the fact that this article rolls even exchanges trajectory in response to obstacles I find this game to be a very good model to make a gift to My cat in this case likes game I am Currently training. it could be useful if your cat wakes you up too early in the morning it does not do much Noise
Very good toy. Our cat really likes it.
Very good toy. My cat liked it a lot
The cat is good to play.
Excellent product loved it!!!
Unique toy my cat likes to play with it most of the time.
Very nice toy, my cat liked it a lot! Only problem that in walking mode sticks a lot of hair!
A good toy. can buy...
The packaging was crumpled, but in the inside everything is whole. Toy fire. Cats like it very much. There is an instruction in different languages. The whole package. Not very noisy. Everything works as written. There are 2 modes and still ride on the floor. The cat can turn on the toy itself if it fell asleep (with a touch). Blinks different color. Definitely a great purchase. Delivery about 2 weeks.
Great toy!!! would recommend buying it.
Thank you very much seller, it came in time and excellent condition. Our cat plays