SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it because it looks strong.
Very good quality! Especially the magnet is super strong! Buy recommendation!
Excellent product as the description, highly recommended, and shipping much faster than normal I recommend it
Very good product, the magnet too strong, and the phone hook is plastic, it looks resistant, however I preferred to use other metal hook together with the magnet
It is quite robust, it has a magnet with very good power, I bought it so to be able to place the iPhone on both sides
I know why it's expensive. The magnet is very good!!! It's worth it.
Item received as described, very convenient, very beautiful, received in time and hour. I would recommend.
A Good mount :)
Good quality for the price
Excellent product has a great magnetic force and is of good quality fully recommended for use in the gym.
Very good product, would definitely recommend.
It is quite strong the magnets I have tried it in the gym and it is luxury I recommend it is difficult to remove it from the piece of metal
Good magnet, but the shipping was a bit delayed.
The mount is apparently very resistant, it is very cool to record training at the gym
Nice but I received in 18 days and that is quite long
Thank you. Item as described. Fast delivery.
The magnet is powerful and everything is perfect is very good
Slim product Fast delivery
Love it!!! Magnet is really strong!
I really don't like the bracket that holds the phone but beyond that it's really good! it's a bit of a learning curve when assembling it and knowing how to keep your phone upright but once you get that down packed literally everything else just falls into place! pictures and videos that location that I know my tripod would have been a bit awkward to put. but I still carry my tripod with me
Highly recommended great product
It works well. thank you.
Super magnet. Hold 2kg without problem
Good quality exactly how it comes in the photo pretty strong good quality Fast shipping ahead of schedule good packing I recommend it Thanks
Top quality holder!!!
Perfect for my smartphone, loved it!!