SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing new brush to remove dead hair from my cat I decided to tester with the gloves and actually it's removing x 30! It's crazy how I realize that brusher takes away almost nothing for my personal experience...
works ridiculously well on my very long, fine haired cat who's shedding constantly. all 3 cats in the house love it, too!
Thank you. Received in good condition. Fast shipping. Very easy to use
Excellent gloves, thank you for sending it fast.
product true to image. work great at removing all the lose hair from my dog. birds will have plenty for their nests.
Nice Gloves, can buy!
Very good my cat likes it ❤️
Very good. Same as in the picture. It works.
Top my cat loves and works 5 *
Yes, it is exactly like described. The only problem I notice is that it is hard to clean the glove using it on both hands LOL.
Good product, fast delivery.
Are cool comfortable and good material
It is amazingly good. The cat love' s it and me too. There are no more hair in the house. It' s very easy to use and is extremely effective. The size is ok, the quality seems ok too...
They're good but getting the hair off seems cumbersome sometimes. and don't wet the gloves before brushing your pet. it doesn't get as much as it will dry. overall, It will brush.
Arrived before the estimated date, I tried it with my dog and it is much easier to comb it.
The item as described arrived quickly without any problem
Wonderful mittens, my cat likes it very much, came quickly, I am satisfied
Wonderful loved it and my cats too
very good takes all the hair of my ragdoll cat
They are a bit on the big side (I'm 1.75 meters normal hand size) They are perfect for washing our great Labrador
Product as described. Works, comesuhe hair in cats.
Good, I like them very much
Everything perfect, the finger tips are a little hard, but it works perfectly, seller highly recommended, it's the second gloves I buy, very fast delivery
They are as the discretion says, I have not used it but I think my dog will love it
I feel the teeth of the glove a little weak, but I still need to try them, in general I liked the product, and it arrived a few days earlier than estimated.
Gloves are just perfect. They work peacefully with my cat who hates brushing, there is almost no fur in my apartment now
Class to see the people of the Husky and the city. Duge
The product came as listed!
The palm bristles are too thick. I believe it's meant for massage, but you could offer a separate item where all bristles are the same size, i.e., thin like those on the fingers.