SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygadgetonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygadgetonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! Fits very well for AirPods Pro 2. Good silicone protection, and with style! Well finished product that protects well, that's all we ask. And shipping, very fast!!!
Fast delivery, good earphone case
Box very funny and perfectly covers airpods very cute I like very much and arrive quickly thank you very much
Quality materials, even though it was not the right model
Very sweet packaging, mega visible, nice that it has a keychain to grab. Only problem when charging, I have to take off the packaging because the cable does not enter
I love this beautiful wonderful, I will definitely buy again
Seem good quality. Received as promised. Pretty fast
So cute and quality material...
Very good matter, excellent quality
I just received it and it's excellent, it fits perfectly to my new AirPods, and the design couldn't be better, it is as it is seen in the photos and I could say that I better not expect me to bring the cord
Equal to the one offered.
Good product overall for price. Fits well and protects airpods adequately. Light can even be seen through as case is white. Beware that case is silicone so will get dirty very easily. Precision is not perfect and therefore there is excess material on edges and seams. Overall however this looks really cool and protects airpods well.
Very beautiful case, Loved it.
I loved her, very practical and beautiful
Beautiful I loved it was perfect. It is very comfortable and not heavy
Just like advertised, But I just wished they also had holes for the lights on the back!
The product is very good quality.
Is beautiful but the shipping was delayed
Excellent material, arrived early and was barely in the headphones
It is not very thick so for a fall, May the case is damaged.
Very nice product, I recommend. Fast shipment.
l really like this case
The truth is very beautiful perfect and very good material the same
Excellent The product is very popular, I recommend 100% it fits perfectly with the earphone case
products arrived on time. no issue happy with purchase
Gorgeous fits what has been said and is beautiful
It exceed my expectations, it is beautiful, it was perfect for my headphones!! It is made of more resistant material than others I have bought; I loved it!! I recommend them
Equal to the description, good quality Comes with Keychain
Very nice and It arrived Fast 8 days after my purchase
I love it , it fits well and the colour it’s a little bit darker than the photo, but good material .
fits my airpods perfect and secure
A good product!!!
Cute case for those who love the cartoon Monsters Inc.
I loved the cover, it's beautiful, good quality.
It is beautiful and thick so it is of good quality
Super fast delivery!!! Items are so cute.
It's very nice, and it was arrived before the estimated date
I love the material is hard and vibrant colors
Just what I expected! Pretty good quality.